Sentiment trend (last 14 days)
Disposition breakdown
Agent leaderboard
| Agent | Calls | Avg sentiment | Score |
|---|
Top customer issues (AI-detected)
All agents
| Agent | Total calls | Avg duration | Avg sentiment | Coaching score | Script adherence | Top issue |
|---|
Performance over time
Skill radar (avg across calls)
Recurring coaching themes
Script adherence breakdown
Calls per day (inbound vs outbound)
Calls by hour of day
By agent
| Agent | Calls | In | Out | Sales | Total talk | Avg talk |
|---|
By in-group (inbound)
| In-group | Calls | Sales | Total talk | Avg talk |
|---|
By campaign (outbound)
| Campaign | Calls | Sales | Total talk | Avg talk |
|---|
Dispositions
| Status | Count | % of total |
|---|
All accounts
You're viewing every user with an account on this server. "Sign in as" swaps your session for theirs so you can modify their settings, scripts, webhooks, and see what they see. A banner will appear at the top of the page until you click "Return to admin."
| Username | Role | Sign-in | Created | Analyses | Actions |
|---|
ProDial connection
/dialer/non_agent_api.php automatically.
You can also paste a full .php URL if your install uses a custom path.
Resolves to:
—
location field in recording_lookup returns relative filenames.
prodial-recordings.php to your ProDial server and use it instead of non_agent_api.php. It queries recording_log directly and returns JSON — no recording_lookup validation to fight with. See the "Custom recordings endpoint" section below.
non_agent_api.php: Fill in at least one of Agent user, Lead ID, Phone number, or Recording ID below. Be aware that hosted ProDial providers sometimes disable recording_lookup regardless of parameters — if that's the case, use the custom endpoint above instead.
agent_user login (not display name).
% as a wildcard.
•
http://localhost:8787 — local reverse proxy (path is forwarded as-is)
•
https://example.com/fetch?url= — query-string style (target URL encoded and appended)
•
https://example.com/fetch?url={url} — placeholder style
Resolves to:
—
Option A — PHP (easiest, no install). Upload
prodial-proxy.php to the same folder as non_agent_api.php on your ProDial server. Then set the CORS proxy URL above tohttps://elite.prodial.io/dialer/prodial-proxy.php?url=Option B — Python (runs locally, no install if Python is already on your PC). Open a terminal in the folder containing
prodial-proxy.py and run:python prodial-proxy.py --target https://elite.prodial.ioThen set the CORS proxy URL to
http://localhost:8787.Option C — Node.js. Install Node 18+ from
nodejs.org, then run node prodial-proxy.js --target https://elite.prodial.io and point the proxy URL at http://localhost:8787.This app calls
non_agent_api.php with the functions recording_lookup and agent_stats. Your ProDial user needs modify_non_agent_api permission. Credentials are stored on the ProDial server alongside this page.
Calls data endpoint (single source of truth)
Point this at prodial-call-export.php on your ProDial server. That one script powers everything: the Calls tab (via ?format=json, automatic), the Reports tab (below), and the CSV download. No separate recordings endpoint needed.
?format=json) and the CSV download.
OpenAI (Whisper + GPT)
api.openai.com. If the key field is empty, the app uses pre-generated demo analysis so you can explore the interface without spending tokens.
Agent scripts / talk tracks (per campaign)
Different campaigns can have different scripts. Pick a campaign below to edit its script, or pick Default for the fallback used when no campaign-specific script is set. Upload a Word doc or text file and click Auto-format with AI to convert any free-form script into the structured step format the analyzer expects.
Account & server storage
You're signed in with your own account. All settings and previous AI analyses are stored on the server under your username, so opening the URL on any device or browser shows the same data.
Webhooks
Post a JSON payload to a URL you control whenever a selected event fires. Each webhook is per-account. Body shape: { event, timestamp, user, payload }. Requests are sent from your browser using no-cors, so your endpoint doesn't need to accept CORS.
AI analysis cache
Every analysis is saved on the server and restored automatically on the next page load — you only pay OpenAI once per call.
API debug log
Click “Test ProDial connection” to populate this.